• Agenda 2019 – Day 1
    Day 1 - 15th August - Time Management - Microsoft Outlook Masterclass
    9:00 - 16:00
    Managing Your Time Using Microsoft Outlook
    Over the years, applications such as Microsoft Outlook have grown in sophistication and refinement to the point where they really can make your life easier, helping you to do your job better and saving you time. Paul Pennant's Masterclass is designed to show you how. Paul is a certified Microsoft Office Specialist Master. He has specialised in helping PAs to utilise technology to save time and reduce stress. Nowadays, Outlook is your mature and fully-fledged assistant. Paul will show you how to exploit its capabilities, and how to simplify and automate those routine tasks that (until now) have proved tediously manual or just plain impossible. In Paul's experience, Outlook Masterclass delegates save around 90 minutes every day using our Outlook tips. That’s 7.5 hours a week given back to you to do other things! This multi award-winning productivity course covers 156 Microsoft Outlook tips. Time-saving tips include:
    • Using Tasks to manage both your own and your manager’s projects
    • Carrying out mail merges
    • Turning emails into appointments, contacts and tasks with the click of a mouse
    • Colour coding emails
    • Personalising your diary
    • Using Rules to automate tasks
    • Using email templates
    • Numerous shortcuts... and much more
    This day is only available to attendees of Day 2 of the Conference and cannot be booked on it's own.
    16:00 - 17:00
    One-to-one Support
  • Agenda 2019 – Day 2
    Day 2 - 16th August - Conference Agenda
    9:00 - 9:10
    Opening Remarks
    9:10 - 9:45
    It’s Everybody’s Business
    Employee engagement is transformational when spread throughout an organisation ‘top-down’ and ‘bottom-up’. Engagement is embedded best where leaders are enthusiastic, setting expectations, role-modelling engaging behaviour, and actively driving the organisation to think and behave differently. Equally necessary (and potentially more powerful) is the nurturing of an approach where all employees, regardless of status, are encouraged to collaborate in creating a positive culture to influence changes in the workplace. PAs are critical players on this journey, often deciding on who, when, and where the connections are made. In this session, Rob will highlight the four key enablers of Employee Engagement. He will also share the secrets of how to create a dynamic, vibrant, and sustainable network to increase levels of engagement and embrace positive cultural change across the organisation.
    9:45 - 10:15
    A Story of Triumph Through Adversity
    Growing, sustaining and supporting a business in today’s ever-changing professional landscape is tough. You have to continually educate yourself and diversify to survive. No easy task, particularly if you’re also dealing with undiagnosed dyslexia. Leaving school with no qualifications and being continually told that he would never amount to much, Darren Clark felt he had little hope of making anything of himself. However, what people failed to take into account was his complete determination to do just that by thinking outside of the box. He has since gone on to be an inspirational speaker, serial entrepreneur, business growth coach, and co-founder of the Spotless Group, an organisation comprising of five separate companies with over 300 employees. Darren’s story is one of inspiration through adversity, showing us that anything is possible if you work hard and believe in yourself, but also that in this world, thinking differently can be your greatest advantage!
    10:15 - 10:45
    In Life You Never Stop Learning
    You’ll leave here today a different person, you will have added to your tool kit, will be thinking bigger than before and you’ll be stronger in the mind that will help you grow as a person. Remember learning uses creativity, creativity leads to thinking, thinking provides knowledge and knowledge certainly makes you great in what you do. A key in what you’ll learn is how you define yourself, who you associate with and how you absorb your time, as the title says in life you never stop learning!
    10:45 - 11:15
    Tea & Networking
    11:15 - 11:45
    Creating Watercooler Moments - The Art of Working Virtually
    Virtual meetings are no longer "Tommorow's World" science. Companies want to harness cost savings and efficiencies of working virtually, but increasingly what seemed a wonderful idea for PAs/admin professionals, has gone wrong for big business: Yahoo cancelled all their telecommuting contracts within a year of Marissa Meyer joining; PWC insist on their virtual employees coming into the office once a week. Technology isn't enough, we also need the soft skills to support this new way of working. As a specialist in creating virtual teams, Caroline Wylie talks you through how you can manage a remote boss.
    11:45 - 13:00
    Expert PAnel: What Do Leaders Look for in Their PAs?
    In our first PA Panel of the day, our speakers and guests will discuss the qualities and characteristics that go make a great PA, and will reveal what they look for when recruiting a new assistant. Is it a specific skillset, technical ability, or experience? Or do they look beyond the CV, and consider the whole team dynamic? With such a cross section of industries and organisations represented, there will certainly be a range of views on offer!
    13:00 - 14:00
    14:00 - 14:50
    Breakout Sessions
    14:00 - 14:50
    Breakout Session I: Magic Moments with Microsoft
    Get ready for some surprising tricks! Microsoft Office Certified Expert PAul will demonstrate how numerous tasks across Outlook, Word, PowerPoint and Excel can be accomplished in seconds without even touching your mouse - when you know the right keyboard shortcuts. We promise this session will save you time, and show you how to produce amazing, professional documents, spreadsheets and presentations. With these breath-taking shortcuts, it needn’t take you hours! We promise this session will save you time, and show you how to produce amazing, professional documents, spreadsheets and presentations. With these breath-taking shortcuts, it needn’t take you hours!
    14:00 - 14:45
    Breakout Session II: Playing The Cards Life Deals You
    Most of us go through our personal, social and, maybe more importantly, our professional lives, reacting to a range of unexpected challenges. Many of us cope well, but what is the one approach that we could all use to improve make every aspect of our life? Come and join Andy for a workshop that promises to be both thought-provoking and fun – and you might even win a prize! Most of us go through our personal, social and, maybe more importantly, our professional lives with life sending us unexpected challenges. Many of us cope well, but what is the one approach that we could all use to make every aspect of our life better? Join Andy to find out and you could be the winner of a lovely prize to take home.
    14:45 - 15:15
    Developing Greater Trust with Your Manager
    Trust is one of the main elements in the PA/Manager relationship. In fact, it may be THE main element. Without it, the partnership cannot be as effective or as productive as it should be, and can quickly breakdown. As a PA, you work with highly confidential and sensitive information. In order for you to do your job – and your manager to do theirs - you need encourage a high degree of trust and understanding between you. Respect and loyalty are two of the most important qualities, but others such as commitment, showing accountability, and being clear and transparent in dealings with colleagues can also demonstrate your honesty and integrity. As a former PA himself, Paul understands that having that confidence and rapport is vital to both manager and assistant. In this session, he will be sharing his advice on developing and maintaining a high level of trust on both sides, and will discuss how you can both benefit from this strengthening of your working relationship.
    15:15 - 15:35
    Tea & Networking
    15:35 - 16:50
    PAnel: How PAs and Managers Work Together
    Our PAnel of PAs and their managers share the secrets of building a successful rapport, and discuss their experiences of working together. They will also answer questions on overcoming challenges, dealing with difficult situations, and what to do when this vital relationship hits a bump in the road! Panelists will be announced shortly.
    16:50 - 17:00
    Review & Close
    17:00 -
    Post-Conference Drinks


Chelsea Harbour Hotel, Chelsea Harbour Drive, Fulham, London SW10 0XG



About us

Since the company was founded in 2005, Today’s PA has always been focusing on providing highly practical training for PAs, EAs and other office professionals. Our hundreds of testimonials say we have succeeded. We have trained over 4000 organisations and our graduates work in over 80 countries around the world.

Today’s PA was named “Best PA Training Provider in the UK” five years running, having been voted for by thousands of PAs in the Members’ Voice Awards in 2014, 2015, 2016 and 2017.

Visit to find out more about us.

Launched in 2015, the Today’s PA Conference is an annual two-day event held in August at a prestigious Central London venue. It gathers together the assistant community from across the UK and the world, and offers high quality educational content as well as outstanding networking opportunities. The Conference attracts over a hundred Personal Assistants, Executive Assistants, and other office professionals each year.

Below are just some of the organisations who have sent their PAs to the Today’s PA Conference recently.

– Barclays Banking Group
– BT
– Deloitte
– Facebook
– Hilton
– Kellogg’s
– Lloyds Bank
– Ministry of Defence
– Pfizer
– Royal Mail
– Virgin Atlantic
– Williams F1

Contact Us